Frequently Asked Questions

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Leasing

+ - What does Individual Leasing mean? Each resident signs their own lease for their specific bedroom. So, if a roommate moves out, the other residents are not responsible for that person’s rent. Please note that common areas are a shared space.
+ - What are rental installments? Why is my rent not prorated? A rental installment is a payment made as part of a series of payments. To simplify the billing process, the entire sum of the housing contract is divided into EQUAL installments. Instead of reducing the first installment and increasing the remaining installments, all installments are equal. These installments are factored into the start and end dates of the lease, including proration.
+ - How do I pay my rent and when is it due? Rent is due the first of each month and may be paid online by ACH, debit or credit card through the resident portal or by check or money order at the leasing office. NO CASH ACCEPTED. Convenience fees may be charged for online payments. Late fees vary by property. Refer to your Housing Contract for more information.
+ - How does parking work? We offer parking in our attached parking garage for $50 per month. Our garage parking is 100% reserved. You will be assigned a specific parking space in our garage to ensure that you have a space to come home to every day. Visitor parking is available on the first floor of the garage before you enter the gate.
+ - Do you offer flexible lease terms? We currently offer a 12 Month contract for living at our community.
+ - What all is included in your installment amount? Water, Sewage, Trash, Internet & Cable.
+ - How does Electricity Work? Residents are responsible for paying for their own electric use. We use a 3rd party billing service call Simple Bills.  Residents will receive a monthly bill for their portion of the electricity in their respective unit directly from Simple Bills in the mail.
+ - Do you have roommate matching? Do I have to find a roommate before signing? We do offer roommate matching to those in need! During the application process the resident will have a chance to select their roommate preferences. Management will use those preferences to carefully match you to your future roommate with similar preferences and habits.
 

Maintenance

+ - What if I need something repaired in my apartment? Our onsite, professional maintenance team would be happy to help you. We will need some details so be prepared to provide specifics with your requests. You may submit a service request in the following ways:

Option 1: Enter a service request through the online resident portal.
Option 2: E‐mail your request to your community and a team member will enter a service request on your behalf.
Option 3: Visit or call the office during normal business hours and a team member will be happy to enter your service request. If it is after business hours, you are welcome to leave a message with an after-hours representative.
For Emergency Requests: A maintenance team member is on call 24/7 for emergency maintenance needs (i.e. door/window lock issues, major leaks, plumbing, no heat or AC during weather extremes, refrigerator not cooling, no electricity/gas/water, etc.). Please CALL the office at any time. If after business hours, an operator will assist you.
 

Parent

+ - How do I pay my rent and when is it due? Rent is due the first of each month and may be paid online by ACH, debit or credit card through the resident portal or by check or money order at the leasing office. NO CASH ACCEPTED. Convenience fees may be charged for online payments. Late fees vary by property. Refer to your Housing Contract for more information.
+ - What if I need something repaired in my apartment? Our onsite, professional maintenance team would be happy to help you. We will need some details so be prepared to provide specifics with your requests. You may submit a service request in the following ways:

Option 1: Enter a service request through the online resident portal.
Option 2: E‐mail your request to your community and a team member will enter a service request on your behalf.
Option 3: Visit or call the office during normal business hours and a team member will be happy to enter your service request. If it is after business hours, you are welcome to leave a message with an after-hours representative.
For Emergency Requests: A maintenance team member is on call 24/7 for emergency maintenance needs (i.e. door/window lock issues, major leaks, plumbing, no heat or AC during weather extremes, refrigerator not cooling, no electricity/gas/water, etc.). Please CALL the office at any time. If after business hours, an operator will assist you.
 

General

+ - What should I bring to my new apartment? While the furniture and appliances are included, below is a guide to help you with the personal belongings that you will need to provide:

COMMON AREA : Electronics and corresponding cords/adapters, décor, trash can, trash bags, pots and pans, plates, cups, eating/serving utensils, coffee maker. Cleaning/disinfecting supplies, dishwasher detergent, laundry detergent, etc.
BEDROOM : Linens, pillows, mattress pad, towels, toiletries, shower hooks and curtain, trash can, décor, electronics and corresponding cords/adapters, and anything else that makes you feel at home.
+ - Is there insurance coverage? Insurance is required for all residents prior to move in.  We allow residents to use their own 3rd party insurance or they can select to use our Peak Protection of an additional monthly fee of $17.
+ - What Furniture is provided? Furniture packages vary between floor plans. All units are fully furnished with a couch/loveseat, coffee table, entertainment center with a 50in smart Tv as well as barstools in the Kitchen. In the bedroom you will receive a full-size mattress and bed frame that has built in dresser drawers. You will also receive a desk and a desk chair.
+ - How close to campus is Tower 5040 located? Tower 5040 is conveniently located within close proximity to University of Houston and Texas Southern University.  Then property is located on Calhoun St. directly across the street from Bayou Oaks UofH Greek Housing and a short walk across Wheeler Avenue to the south side of the UofH campus.  We are exactly 1 mile from the Texas Southern campus with convenient walking access to bus service along Wheeler and less than a 5-minute car ride.
+ - What kind of community events do you host? How often? We host a variety of resident events. We aim to host at least 3 to 4 events per month. Some of our past events included Monthly DIY Mystery boxes, grocery Bingo & watch parties on the Jumbotron in our courtyard.
+ - Do you allow pets? Tower5040 is Pet Friendly! A $300 non-refundable pet fee is charged when a resident registers a pet. There is also a $25 monthly pet rent added to the resident’s account. Certain breed and weight restrictions may apply. See office for details.
+ - What if I don’t have a guarantor? There are two ways to qualify without a guarantor. First, a resident can self-qualify by having established credit and proof they make  three times their monthly installment amount. If a resident does not meet those requirements they can pay a deposit equal to 2 months’ rent to qualify.
+ - How do I receive mail and packages? We offer a parcel pending package locker service located on our first floor. Residents  can pick up their packages 24/7 at their convenience. Mail will be located on the 1st floor of our building in the mail room. Each apartment will share one mailbox.
+ - How does controlled access work and what does it mean? Upon move in, all residents will receive an access card. There are various access points throughout the property such as the garage gate, amenity entrances, bike storage, and more that this access card is needed to gain entrance. Each access card is individually registered to each resident leaving a digital footprint of your use of the community.  We also offer an intercom system called Butterfly MX that allows you to buzz in your guests when visiting your home from the convenience your cell phone.
+ - Do you have a shuttle to campus? With as close to both campus’s as Tower 5040 is located, we do not have a dedicated shuttle for the property.  We are conveniently located next to a bus stop with access to both UofH and Texas Southern. In addition, we are just a short walk across Wheeler Avenue from the University of Houston campus.