Frequently Asked Questions
Select a Category
Select a Category
Leasing
+ - What does
Individual Leasing mean? Each resident
signs their own lease for their specific bedroom. So, if a roommate
moves out, the other residents are not responsible for that
person’s rent. Please note that common areas are a shared
space.
+ - What are rental
installments? Why is my rent not prorated? A rental installment is a payment made as part of a series
of payments. To simplify the billing process, the entire sum of the
housing contract is divided into EQUAL installments. Instead of
reducing the first installment and increasing the remaining
installments, all installments are equal. These installments are
factored into the start and end dates of the lease, including
proration.
+ - How do I pay my
rent and when is it due? Rent is due
the first of each month and may be paid online by ACH, debit or
credit card through the resident portal or by check or money order
at the leasing office. NO CASH ACCEPTED. Convenience fees may be
charged for online payments. Late fees vary by property. Refer to
your Housing Contract for more information.
+ - How does parking
work? We offer parking in our attached
parking garage for $50 per month. Our garage parking is 100%
reserved. You will be assigned a specific parking space in our
garage to ensure that you have a space to come home to every day.
Visitor parking is available on the first floor of the garage
before you enter the gate.
+ - Do you offer
flexible lease terms? We currently
offer a 12 Month contract for living at our community.
+ - What all is
included in your installment amount? Water, Sewage, Trash, Internet & Cable.
+ - How does
Electricity Work? Residents are
responsible for paying for their own electric use. We use a
3rd party billing service call Simple Bills. Residents
will receive a monthly bill for their portion of the electricity in
their respective unit directly from Simple Bills in the
mail.
+ - Do you have
roommate matching? Do I have to find a
roommate before signing? We do offer roommate matching to those in
need! During the application process the resident will have a
chance to select their roommate preferences. Management will use
those preferences to carefully match you to your future roommate
with similar preferences and habits.
Maintenance
+ - What if I need
something repaired in my apartment? Our
onsite, professional maintenance team would be happy to help you.
We will need some details so be prepared to provide specifics with
your requests. You may submit a service request in the following
ways:
Option 1: Enter a service request through the online resident portal.
Option 2: E‐mail your request to your community and a team member will enter a service request on your behalf.
Option 3: Visit or call the office during normal business hours and a team member will be happy to enter your service request. If it is after business hours, you are welcome to leave a message with an after-hours representative.
For Emergency Requests: A maintenance team member is on call 24/7 for emergency maintenance needs (i.e. door/window lock issues, major leaks, plumbing, no heat or AC during weather extremes, refrigerator not cooling, no electricity/gas/water, etc.). Please CALL the office at any time. If after business hours, an operator will assist you.
Option 1: Enter a service request through the online resident portal.
Option 2: E‐mail your request to your community and a team member will enter a service request on your behalf.
Option 3: Visit or call the office during normal business hours and a team member will be happy to enter your service request. If it is after business hours, you are welcome to leave a message with an after-hours representative.
For Emergency Requests: A maintenance team member is on call 24/7 for emergency maintenance needs (i.e. door/window lock issues, major leaks, plumbing, no heat or AC during weather extremes, refrigerator not cooling, no electricity/gas/water, etc.). Please CALL the office at any time. If after business hours, an operator will assist you.
Parent
+ - How do I pay my
rent and when is it due? Rent is due
the first of each month and may be paid online by ACH, debit or
credit card through the resident portal or by check or money order
at the leasing office. NO CASH ACCEPTED. Convenience fees may be
charged for online payments. Late fees vary by property. Refer to
your Housing Contract for more information.
+ - What if I need
something repaired in my apartment? Our
onsite, professional maintenance team would be happy to help you.
We will need some details so be prepared to provide specifics with
your requests. You may submit a service request in the following
ways:
Option 1: Enter a service request through the online resident portal.
Option 2: E‐mail your request to your community and a team member will enter a service request on your behalf.
Option 3: Visit or call the office during normal business hours and a team member will be happy to enter your service request. If it is after business hours, you are welcome to leave a message with an after-hours representative.
For Emergency Requests: A maintenance team member is on call 24/7 for emergency maintenance needs (i.e. door/window lock issues, major leaks, plumbing, no heat or AC during weather extremes, refrigerator not cooling, no electricity/gas/water, etc.). Please CALL the office at any time. If after business hours, an operator will assist you.
Option 1: Enter a service request through the online resident portal.
Option 2: E‐mail your request to your community and a team member will enter a service request on your behalf.
Option 3: Visit or call the office during normal business hours and a team member will be happy to enter your service request. If it is after business hours, you are welcome to leave a message with an after-hours representative.
For Emergency Requests: A maintenance team member is on call 24/7 for emergency maintenance needs (i.e. door/window lock issues, major leaks, plumbing, no heat or AC during weather extremes, refrigerator not cooling, no electricity/gas/water, etc.). Please CALL the office at any time. If after business hours, an operator will assist you.
General
+ - What should I bring
to my new apartment? While the
furniture and appliances are included, below is a guide to help you
with the personal belongings that you will need to provide:
COMMON AREA : Electronics and corresponding cords/adapters, décor, trash can, trash bags, pots and pans, plates, cups, eating/serving utensils, coffee maker. Cleaning/disinfecting supplies, dishwasher detergent, laundry detergent, etc.
BEDROOM : Linens, pillows, mattress pad, towels, toiletries, shower hooks and curtain, trash can, décor, electronics and corresponding cords/adapters, and anything else that makes you feel at home.
COMMON AREA : Electronics and corresponding cords/adapters, décor, trash can, trash bags, pots and pans, plates, cups, eating/serving utensils, coffee maker. Cleaning/disinfecting supplies, dishwasher detergent, laundry detergent, etc.
BEDROOM : Linens, pillows, mattress pad, towels, toiletries, shower hooks and curtain, trash can, décor, electronics and corresponding cords/adapters, and anything else that makes you feel at home.
+ - Is there insurance
coverage? Insurance is required for all
residents prior to move in. We allow residents to use their
own 3rd party insurance or they can select to use our Peak
Protection of an additional monthly fee of $17.
+ - What Furniture is
provided? Furniture packages vary
between floor plans. All units are fully furnished with a
couch/loveseat, coffee table, entertainment center with a 50in
smart Tv as well as barstools in the Kitchen. In the bedroom you
will receive a full-size mattress and bed frame that has built in
dresser drawers. You will also receive a desk and a desk
chair.
+ - How close to campus
is Tower 5040 located? Tower 5040 is
conveniently located within close proximity to University of
Houston and Texas Southern University. Then property is
located on Calhoun St. directly across the street from Bayou Oaks
UofH Greek Housing and a short walk across Wheeler Avenue to the
south side of the UofH campus. We are exactly 1 mile from the
Texas Southern campus with convenient walking access to bus service
along Wheeler and less than a 5-minute car ride.
+ - What kind of
community events do you host? How often? We host a variety of resident events. We aim to host at
least 3 to 4 events per month. Some of our past events included
Monthly DIY Mystery boxes, grocery Bingo & watch parties on the
Jumbotron in our courtyard.
+ - Do you allow
pets? Tower5040 is Pet Friendly! A $300
non-refundable pet fee is charged when a resident registers a pet.
There is also a $25 monthly pet rent added to the resident’s
account. Certain breed and weight restrictions may apply. See
office for details.
+ - What if I don’t
have a guarantor? There are two ways to
qualify without a guarantor. First, a resident can self-qualify by
having established credit and proof they make three times
their monthly installment amount. If a resident does not meet those
requirements they can pay a deposit equal to 2 months’ rent to
qualify.
+ - How do I receive
mail and packages? We offer a parcel
pending package locker service located on our first floor.
Residents can pick up their packages 24/7 at their
convenience. Mail will be located on the 1st floor of our
building in the mail room. Each apartment will share one
mailbox.
+ - How does controlled
access work and what does it mean? Upon
move in, all residents will receive an access card. There are
various access points throughout the property such as the garage
gate, amenity entrances, bike storage, and more that this access
card is needed to gain entrance. Each access card is individually
registered to each resident leaving a digital footprint of your use
of the community. We also offer an intercom system called
Butterfly MX that allows you to buzz in your guests when visiting
your home from the convenience your cell phone.
+ - Do you have a
shuttle to campus? With as close to
both campus’s as Tower 5040 is located, we do not have a dedicated
shuttle for the property. We are conveniently located next to
a bus stop with access to both UofH and Texas Southern. In
addition, we are just a short walk across Wheeler Avenue from the
University of Houston campus.